The CAB Code of Ethics.
Clause 5 News:
It shall be the responsibility of broadcasters to ensure that news shall be represented with accuracy and without bias. Broadcasters shall satisfy themselves that the arrangements made for obtaining news ensure this result. They shall also ensure that news broadcasts are not editorial.Making Complaints to the CBSC
News shall not be selected for the purpose of furthering or hindering either side of any controversial public issue, nor shall it be formulated on the basis of the beliefs, opinions or desires of management, the editor or others engaged in its preparation or delivery. The fundamental purpose of news dissemination in a democracy is to enable people to know what is happening, and to understand events so that they may form their own conclusions.
Nothing in the foregoing shall be understood as preventing broadcasters from analyzing and elucidating news so long as such analysis or comment is clearly labeled as such and kept distinct from regular news presentations. Broadcasters are also entitled to provide editorial opinion, which shall be clearly labeled as such and kept entirely distinct from regular broadcasts of news or analysis.
Broadcasters shall refer to the Code of Ethics of the Radio and Television News Directors of Canada ("RTNDA") for more detailed provisions regarding broadcast journalism in general and to the CAB Violence Code for guidance with respect to the depiction of violence, graphic reporting of delicate subject matter or the use of explicit language in news and public affairs programming on television.
Making a Complaint
Your Concerns Are Important
If you see or hear something that concerns you, this is what you should do:
1. Write down the following information.
- the name, date and time of the program
- the name or call letters of the broadcaster
- a short summary of what concerned you
2. Then contact the broadcaster.
Register your concerns with the broadcaster by phone, letter, fax or e-mail and you will get a response.
Most complaints are settled in this way.
3. If you still are not satisfied, let us know.
If you are not satisfied by the broadcaster’s response, then send us the details. We will investigate your complaint further.
Don’t wait too long. Broadcasters have to keep tapes of their radio and television programming for only a short time. If you have a complaint please write us as soon as possible.
The Complaint Form found on our website makes it easy for you to submit your complaint.
The CBSC's offices are in Ottawa. You can write to us at our address. You can also send in your complaint via fax or email.
We will serve you in English or French. See the Other Languages section for services offered in additional languages to English and French.
For more information concering the Complaints Process, see the related Making a complaint FAQs section.
Recommend this post